Club Volunteers

The people in our rugby clubs are the most vital. Recruiting and retaining your volunteers is the key to your club being successful in the future.

As a club your must develop practices to support your volunteer base. Clubs should work towards having a volunteer management plan that is innovative and flexible so they can meet the needs and expectations of their club's volunteers.

The Volunteer Management Model

The Volunteer Management Model is a cycle that involves recruiting volunteers into your club, looking after them while they fulfil their duties and then planning for when they leave. This model gives an overview of the 1-6 stages.

  1. Recruitment - the process of attracting new volunteers to your club.
  2. Selection/Screening - making sure you appoint the best person for the best position.
  3. Orientation - once a volunteer has been appointed, making sure they settle in, fell well informed and valued.
  4. Training/Development - ensuring your volunteers have the knowledge and skills to perform their volunteer roles to the best of their ability.
  5. Recognition - making sure your volunteers know that the work they are doing is appreciated and valued.
  6. Retention/Replacement - planning for and managing the process of volunteers leaving your club so there is little impact on the running of the club.

Volunteer Management Action Plan

It is a good idea to develop a Volunteer Action Plan to help you adopt and implement appropriate volunteer management strategies at your club. When developing this action plan for you club, try to incorporate each of the 6 stages in the Volunteer Management Model above. A sample action plan is available below.

Fact Sheets, Templates and Club Documents / Case Studies are available below.

Please use, adapt and implement these resources to meet your club's needs.

Volunteer Management Action Plan

  1. Recruitment
  1. Selection and Screening
  1. Volunteer Orientation
  1. Training and Development 
    (available through state/territory
    sport and recreation offices) 
  1. Volunteer Recogntion
  1. Retention and Replacement


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